Client Care, Privacy Policy & Terms and Conditions

Here's the legal language to let you know what your rights are, our responsibilities, how we use your information, what you're consenting to, and how our website and social media is managed. If you need to know more, please get in touch!

As an Ontario-based Clinic, our primary concern at Therapy Uninterrupted (the "Clinic") is ensuring that your concerns about your health and well-being are being addressed and that you are receiving the care you need. These terms and conditions are available to you to ensure that you are well-informed and aware of anything you may need to be aware of.

These terms and conditions and privacy policy (the "Terms and Conditions") govern the use of www.therapyuninterrupted.ca and all other social media platforms under operation by Therapy Uninterrupted Inc. (the "Site"). This Site is owned and operated by Therapy Uninterrupted Inc., which is a company owned and operated by Haley Moore (Ontario Incorporation Number 1000739061). This Site is a therapy business website. These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We encourage you to visit the site frequently for the most current information. By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

We prioritize your privacy and security, outlining the measures we take to protect both in this document. This site is managed from Ontario, Canada, and we do not guarantee that the materials found here are suitable for use in other locations. Users accessing this site from outside Ontario do so voluntarily and assume responsibility for adhering to local regulations.

Information Collection and Purpose

To facilitate your interaction with our site, we collect personal information necessary for activities you participate in. For instance, if you register for a webinar, your details allow us to secure your seat, track your preferences, and keep you updated. You can engage in many site activities without revealing personal information, but some actions may require name, email, or phone number submission. We collect personal data only when willingly provided, and we will communicate how this data is utilized or shared. If you supply contact information, you may receive updates about our services; however, you can request to be removed from our mailing lists at any time by contacting us with your details.

Tracking Information

When utilizing our site, we or our authorized service providers may gather technical details for optimizing site performance and understanding user traffic. This information is compiled in an aggregated form, ensuring individual anonymity. We may also employ “cookies,” which help enhance user experience by storing preferences but may limit access to certain web pages if declined by the user.

Exceptions to Privacy

Despite our commitment to security, specific circumstances may necessitate the release of information as required by law, such as legal inquiries or threats to safety. Additionally, user information may be transferred in corporate transactions. Any personal information shared in public forums is at the user’s own risk as we cannot ensure its security.

Legal Governance

These Terms and Conditions are governed by the laws of the Province of Ontario, and disputes will undergo mediation in the same region. Should any condition of this policy be deemed unenforceable, the remaining provisions will still be valid.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Third-Party Cookies

We and our partners may use tracking technologies like cookies to gather non-identifiable information about your usage patterns. Although these cookies do not contain personally identifiable information, they may be linked with identifiable data that you provide. By using our service, you consent to the collection and use of this data as described.

Kindly review these usage Terms and Conditions carefully as they apply to all sites and social media platforms affiliated with Therapy Uninterrupted Incorporated. Continued use of the site indicates acceptance of any changes; if you do not agree, we advise against using our sites.

Contact Information

For any inquiries regarding these Terms and Conditions, please contact:

Haley Moore
Clinic Director, Therapy Uninterrupted Inc.
2345 Yonge Street
P.O. Box 26072
Toronto, Ontario, M4P 3E0
Telephone: 289-205-2522
Email: haley@therapyuninterrupted.ca

Intellectual Property Rights

All content published and made available on our Site is the property of Therapy Uninterrupted Inc. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site. Users are permitted to view and utilize site materials solely for personal use without alteration or distribution unless authorized in writing by us.

While we welcome your feedback, we do not consider unsolicited suggestions as to avoid confusion with our own initiatives. Any unsolicited submissions become our intellectual property and we are under no obligation to keep them confidential.

External Links

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Changes to Events and Information

The information presented on our site may change without notice.

Subscription Rights

We can pause or cancel user subscriptions if any of these terms are violated at our discretion.

Disclaimers

All information provided via our site is on an “as-is” basis without warranties of any kind. Users assume full responsibility for any outcomes from information use as we do not guarantee accuracy or reliability.

Limitation of Liability

Therapy Uninterrupted Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Therapy Uninterrupted Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

No Professional Advice

Content on our site does not replace professional consultation. Please seek qualified professionals for personal matters as the information on our sites is for educational purposes only. We are not liable for any decisions made based on the information provided. When you utilize and/or purchase our materials, courses, or information from our Sites, you agree to the following: While Haley Moore is a Registered Social Worker in the province of Ontario in Canada, the information provided here shall not be construed as therapy, medical advice, or psychological advice. For advice or support for your specific situation, please consult a licensed professional who can help with your individual needs.

Mature Content Advisory

Our site may feature mature topics; parental discretion is advised.

Confidentiality Agreement

Users acknowledge that the materials shared on our site are proprietary and agree not to misuse them in any way. Legal action may be pursued against violations.

Client Care Policy

We encourage all of our clients to give us feedback, positive and negative, in order to allow us to provide you with the best treatment possible. If you are not satisfied with your services, whether due to a bad match with your therapist, concerns with your therapist's practice, or concerns with the clinic, please let us know. We'll do our best to support you in remedying any problems or concerns you may have.

Client Rights

Clients with Therapy Uninterrupted have the following rights:

To receive specific information about your clinician's qualifications to practice, including education, experience, areas of expertise and scope of practice, and certifications prior to obtaining services;
To obtain a copy of the code(s) of ethics your assigned clinician must follow, upon request;
To receive an explanation of services offered, time commitments, potential risks and benefits to services, fee scales, and billing policies in the form of a Consent Form prior to your Initial Intake Session;
To obtain copies of records and reports, as outlined in the Consent Form;
To have the opportunity to ask your clinician questions about their techniques, trainings, and approach in your Initial Intake Session prior to beginning ongoing therapy;
To collaboratively establish goals and treatment planning with your therapist in the Initial Intake Session;
To receive ongoing evidence-based, supportive therapy that is free from harm;
To have their information kept with the highest degree of confidentiality, outside of a few exceptions that will be made extremely clear both in writing in the Consent Form and verbally in the Initial Intake Session;
To terminate the therapeutic relationship at any time and for any reason; and
To share any concerns or complaints you may have.

Client Responsibilities

Therapy Uninterrupted needs the support of our clients to be able to run effectively. As such, clients have the following responsibilities:

To attend all scheduled appointments and inform your clinician as soon as possible if you are unable to make the appointment (fees may apply which will be fully explained in the Consent Form and Initial Intake Session);
To inform your clinician in your Initial Intake Session if you have received previous services, diagnoses, or other relevant information to your history that may impact your services;
To pay your invoices at the time of session using one of the payment forms possible within the Clinic;
To participate fully in each session and complete any between-session actions agreed upon with your clinician;
To inform your assigned therapist any challenges in meeting your goals;
To avoid placing your clinician or other members within the Clinic in ethical and legal dilemmas if at all avoidable; and
To adhere to all other policies and procedures outlined within the Consent Form.

Effective Date: 1st day of August, 2024